Privacy policy of personal data

Privacy and Personal Data Protection Policy

Last updated: 01/09/2026

Location Webradio Streaming is a trade name operated by CASTELIO NETWORKS, a simplified joint-stock company with a sole shareholder, registered with the RCS of Rennes under the SIREN number 105 585 533, SIRET 105 585 533 00018, whose registered office is located at 8 Impasse de la Clairière, Village La Ferronnais, 35470 Bain-de-Bretagne, France.

CASTELIO NETWORKS attaches particular importance to the protection of the personal data of its clients, prospects, users, and visitors. This policy explains what data is collected, for what purposes, on what legal bases, for how long it is kept, and how to exercise your rights.

1. Data Controller

The data controller is CASTELIO NETWORKS, operator of the website https://www.location-webradio-streaming.com under the trade name Location Webradio Streaming.

For any request relating to your personal data, you can use customer support or the contact form available at the following address: https://www.location-webradio-streaming.com/submitticket.php?step=2&deptid=10.

2. Collected Data

Within the scope of its services, CASTELIO NETWORKS may collect the following categories of data:

  • Identification data: surname, first name, company, association, postal address, email address, phone number, client ID, login information.
  • Order and billing data: subscribed products and services, quotes, orders, invoices, credit notes, due dates, payment history, service status.
  • Payment data: payment method used, transaction status, technical identifiers transmitted by payment providers. Full credit card details are not stored by CASTELIO NETWORKS; they are processed by secure payment providers such as Stripe, PayPal, Klarna, or the relevant banking institutions.
  • Technical data: IP addresses, connection logs, server logs, security information, browser, operating system, access dates and times, actions performed in the client area or panels.
  • Usage data: services used, volumes, technical statistics, resource consumption, support tickets, support histories, communications with customer service.
  • Content-related data: media files, stream names, radio settings, information necessary for the configuration of a service, within the limits of what the Client provides or configures.
  • Data related to specific options: information necessary for a Sacem declaration, a mobile application, a PWA, a broadcasting service, an audio service, or a customized service when the Client subscribes to the relevant option.

3. Purposes of Processing

The data is used for the following purposes:

  • creation and management of the client account;
  • processing of orders, deliveries, renewals, and terminations;
  • billing, payment, reminders, and collection;
  • installation, configuration, maintenance, and provision of services;
  • technical and commercial support;
  • service security, fraud prevention, detection of abusive use;
  • compliance with legal, accounting, tax, and regulatory obligations;
  • management of GDPR requests and complaints;
  • improvement of services, audience measurement, and statistics, subject to the rules applicable to cookies;
  • communication of information relating to the services, their evolution, security, or the contractual relationship;
  • commercial prospecting limited to CASTELIO NETWORKS' services, where permitted by regulations or where you have consented.

4. Legal Bases

Depending on the case, processing is based on:

  • the performance of a contract or pre-contractual measures, to create an account, process an order, provide a service, provide support, or manage billing;
  • compliance with legal obligations, notably accounting, tax, administrative, or security-related;
  • the legitimate interest of CASTELIO NETWORKS, notably to secure services, prevent abuse, improve offers, manage disputes, or inform clients about similar services;
  • consent, notably for certain cookies, non-essential marketing communications, or optional processing.

5. Data Recipients

Data is accessible only to persons and departments that need it: management, customer service, technical support, administrative department, authorized service providers, and technical subcontractors.

Data may be transmitted, to the extent necessary, to service providers such as: hosting providers and infrastructure suppliers, payment providers, banks, customer support tools, transactional emailing tools, security providers, chartered accountants, legal counsel, administrative bodies, competent authorities, Sacem, or equivalent organizations when the Client subscribes to an option requiring a declaration or payment to a third party.

CASTELIO NETWORKS does not sell its clients' personal data and does not transmit it to third parties for file resale purposes.

6. Transfers Outside the European Union

Certain technical or payment providers may process data outside the European Union. When necessary, CASTELIO NETWORKS ensures that these transfers are framed by appropriate safeguards, such as adequacy decisions, standard contractual clauses, or mechanisms recognized by applicable regulations.

7. Retention Periods

Data is kept for the time necessary for the purposes for which it is collected, then archived or deleted according to applicable legal obligations.

  • Client account data is kept for the duration of the contractual relationship, then for the time necessary to manage evidence, legal obligations, and potential disputes.
  • Invoices and accounting documents are kept for the applicable legal periods.
  • Support tickets and client communications are kept for the time necessary to track the customer relationship and provide proof of interventions.
  • Technical logs and security data are kept for a limited period adapted to security, diagnostics, and legal obligations.
  • Cookies and trackers are kept according to the durations specified in the cookie policy.

8. Your Rights

You have the following rights, under the conditions provided by applicable regulations:

  • right of access to your data;
  • right to rectification;
  • right to erasure;
  • right to object;
  • right to restriction of processing;
  • right to data portability where this right applies;
  • right to withdraw your consent at any time when the processing is based on it;
  • right to define directives relating to the fate of your data after your death.

You can modify certain information directly from your client area. For any other request, you can contact CASTELIO NETWORKS via support: https://www.location-webradio-streaming.com/submitticket.php?step=2&deptid=10.

Supporting identification may be requested in the event of reasonable doubt about your identity. In the event of an unresolved difficulty, you can lodge a complaint with the CNIL.

9. Consequences of an Erasure or Objection Request

Certain data is essential for the provision of services, billing, security, or compliance with legal obligations. A request for deletion, objection, or withdrawal of consent may therefore result in the inability to provide all or part of the services, or require the termination of the account concerned.

10. Cookies

The site uses cookies necessary for its operation, as well as, subject to your consent, preference, audience measurement, or marketing cookies. Detailed procedures are specified in the Cookie Terms of Use.

11. Testimonials, Reviews, and Feedback

When the Client voluntarily leaves a review, testimonial, rating, feedback, or comment following a support ticket, a chat session, or from their client area, they agree that the information provided is processed to manage and, where applicable, publish this testimonial. Before any public publication, CASTELIO NETWORKS may display the Client's first name, last name, company, or brand, as well as the content of the testimonial, unless requested otherwise by the Client or configured otherwise.

12. Mobile Apps, PWAs, and Radio Services

When CASTELIO NETWORKS publishes or provides a mobile application, a PWA, or a radio service on behalf of a Client, certain technical data may be processed for operational, statistical, diagnostic, security, or improvement purposes: device type, system version, technical identifiers, error logs, usage statistics, playback status, country, or approximate location depending on the activated services.

Unless stated otherwise in a dedicated policy for the application concerned, this data is not used to resell user profiles. Contact forms potentially present in applications or PWAs transmit the information necessary to process the message and are not used for marketing purposes without consent.

13. Security

CASTELIO NETWORKS implements reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration, or disclosure. The Client remains responsible for the confidentiality of their identifiers, passwords, access to their client area, panels, email accounts, and payment methods.

14. Modification of the Policy

This policy may be modified to reflect changes in CASTELIO NETWORKS' services, regulations, or organization. The applicable version is the one published on the site at the time of consultation.